FAQ

Frequently Asked Questions

Products

Are CellDermal products suitable for all skin types?
Yes, our formulas are developed to adapt to different skin types. We have specific lines for sensitive skin, dry skin, and intensive care. If you have questions about which product is ideal for you, contact us and we will advise you.

Are the products vegan and cruelty-free?
Yes. All our products are 100% vegan, not tested on animals, and formulated with naturally-derived ingredients.

Can I use multiple CellDermal products together?
Our products are designed to complement each other. We recommend following the suggested routines in our Routine section for the best results.

Do the products contain parabens or sulfates?
No. Our formulas are free from parabens, sulfates, synthetic fragrances, and other potentially irritating ingredients.

Orders

How can I place an order?
Browse our catalog, select the products you want, add them to your cart, and follow the checkout process. We accept major credit and debit cards.

Can I modify or cancel my order?
You can request changes or cancellations within the first 24 hours after placing your order, as long as the order has not been shipped. Contact us through our contact page.

Will I receive an order confirmation?
Yes, you will receive a confirmation email with your purchase details and, subsequently, the tracking information for your shipment.

Payments

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and other local payment methods depending on your region.

Is it safe to buy from CellDermal?
Absolutely. Our store has an SSL certificate and we process all payments through secure platforms. We do not store credit card data.

Do prices include taxes?
Displayed prices include taxes based on the region from which you make your purchase. Import taxes, if applicable, are the buyer's responsibility.